We want all of our players to have fun when they're playing on-site, no matter what your favourite games are. Check out some of the different tools that you can use at Virgin Games, which will help you to make sure that you gamble responsibly.
When you've registered with us, you can be sure that you're in good hands. With our Game In Good Hands pledge, we have three key values: Trustworthy, Responsible and Rewarding.
We have some tools that you can use, in line with our ‘Responsible’ category, which can help you to stay in control when you play. You can use spend limits to make sure you only spend what you can afford, plus we have session reminders so you always have an eye on the time that you've been playing.
Our games are meant to be fun, first and foremost. If you feel like you're not enjoying yourself for any reason, then we'd suggest you stop and have a think about some of the questions below.
Try to think about more than just 'yes' or 'no' answers - consider whether the answer is 'never', 'sometimes', 'most of the time' or 'almost always' instead, and you'll have more of a clear idea about where you stand.
Have you bet more than you could afford to lose?
Have you found yourself needing to gamble with more money to get the same feeling of excitement?
If you lost money, did you log back in on another day to try to win back what you lost?
Have you ever borrowed money or sold anything to get money to gamble?
Do you feel like you might not be in control of your gambling?
Has gambling caused you any health problems, such as stress or anxiety?
Have people criticised your betting or told you that you had a gambling problem, regardless of whether you agreed?
Has your gambling caused any financial problems for you or your household?
Have you felt guilty about the way you gamble or what happens when you gamble?
We have a range of different tools which can help you to keep on top of things while you're playing your favourite online games with us, whether that's on one of our many online slots, or in our Live Casino. Take a look and find out what's available to you.
If you want to control the amount you spend during a certain period of time, then check out our spend limits tool. You can put a limit on the money that you can deposit on a daily, weekly or monthly basis, and if you hit your cap, we'll let you know. If you have more than one Virgin Games account, or any others for the other casinos in our network, you must set individual spend limits.
Our session reminders will give you a notification after you've played for 30 minutes, reminding you that it might be time for you to take a break.
If you want to go to the next level up from session reminders, take a look at our session limits. After you’ve played a set amount of time during a day, you won’t be able to place any bets until the period resets.
Discover the session limits tool in your account settings. The cap can only be increased after the current session has finished. If you need any help then contact our brilliant customer support team, however they can’t override or edit your limits.
If you need a longer break from playing, then you can cool off from your account. The time that you can cool off for ranges from 24 hours to six weeks. As with the spend limits tool, any other accounts you have will have to be cooled off separately.
You can use our self exclusion tool if you feel like you need more than six weeks off from playing. This tool gives you the option to take a break for up to five years, which can help players to reset. After your break has ended, you can reactivate your account by getting in touch with our Customer Service team.
You can turn adverts off by visiting the My Account page once you've logged in, and you will be able to opt out of them by changing your contact preferences. To opt out of adverts on any of your social media feeds, you can read GambleAware’s advice.
We're committed to keeping minors safe from gambling until they're old enough to enjoy it in a responsible way. No one under the age of 18 is allowed to open an account with Virgin Games.
We validate the age and identity of all members looking to join by using a third party data reference company to perform an electronic verification. We reserve the right to ask for age verification information from you and hold your account until information proving you are an appropriate age is provided. If we find anyone under 18 years old, then we will null and void any bets placed and the winnings will be forfeited.
For any parents who wish to monitor and restrict the use of their computer’s access to the internet, take a look at the following tools: FOSI and Net Nanny.
We’re part of GamProtect to help keep play safe. If you tell our Support team you're at risk of gambling-related harm, we may close your account and securely share some basic registration details with GamProtect.
What happens next? Other sites in the GamProtect scheme can then close your accounts with them, too. It’s just a simple way to make sure that when you decide to stop playing, your choice is supported everywhere - not just with us.
