How Do I Update My Payment Details?

At Virgin Games, we're serious about play, and that includes making sure your experience is smooth from the first click to the final cashout. If your payment card has expired, you've changed banks, or you're just giving your account a bit of housekeeping, updating your payment details is simple. 

Let's walk you through it. 

Why Updating Your Payment Details Matters

Your payment information is kind of like your backstage pass to all the fun. If it's not up to date, things can get a little clunky, and nobody wants that when they're in the mood to spin, deal or dab. 

Here's what keeping your payment information updated helps with: 

• Easy deposits for when you're ready to play 
• Quick, hassle-free withdrawals 
• Improved account security 
• Avoiding any "Why won’t this work?" moments 

Updating takes just a couple of minutes, and it means you'll spend less time troubleshooting and more time enjoying playing thrilling online slot games at Virgin Games. 

How to Update Your Deposit Method

So, you've got a new card. Maybe your old one expired or you've made the move to a new bank. Whatever the reason, adding or updating a deposit method is easy. 

Here’s how to do it: 

1. Log in to your Virgin Games account 
2. Head to My Account > Deposit Funds 
3. Choose one of the following: 

• Update Method - ideal if your card number hasn't changed, but your expiry date or security code has 
• Add Method - for brand new cards with different numbers 

Once added, you can use your new method to deposit straight away. You'll need to make a minimum deposit of £10 when adding a new card - it's just a quick way for us to verify it's really yours. 

Top tip: You can have more than one payment method linked to your account, but your most recently used method will usually become the primary one for future transactions. 

How to Update Your Withdrawal Method

Withdrawing is just as easy, with just a few steps needed: 

1. Go to My Account > Withdraw 
2. Select Update Bank Details 
3. Follow the steps to update your withdrawal method 

If the card you used has expired or been cancelled, don't panic. As long as the associated bank account is still active and belongs to you, we can still send funds there.  

Our system will try to route your withdrawal back to the last deposit method you used - if that's not possible, we'll guide you through what to do next.

Before You Update: A Quick Checklist

There are a couple of conditions to meet before you can update or remove a payment method: 

• Your account balance must be below £50 
• You must have no pending withdrawals 

Once those are ticked off, you're good to go. 

Security Matters

Updating your payment info on Virgin Games is done via encrypted, secure technology. We take your data privacy seriously; we never store full card numbers, and we definitely don't share your details with third parties. 

If anyone ever contacts you claiming to be from Virgin Games and asks for full payment details, don't share them. Reach out to our Customer Support team directly so we can investigate. 

Virgin Games - Made for Seamless Play

We know you're here to play - not to mess about with payment screens. That's why we've made updating your details quick, easy and secure. Whether you're gearing up for an online casino game or cashing out from a slot win, having your payment information sorted helps make everything run like clockwork. 

Take a moment to check your details, especially if: 

• You’ve received a new card recently 
• You’ve closed an old bank account 
• Your card expiry date is coming up 

A few clicks now can save a lot of time later. 

Need a Hand?

Our Help Centre has all the info you need to update your payment details, plus loads of other useful tips and answers. You can check out the full article about payment updates. 

And if you need a bit more help, our friendly Customer Support team is here for you 24/7, always ready to step in with the right answer and a helpful attitude. 

Keeping your payment details up to date is part of making sure your time with us is fun, fast and full of thrills. 

So go ahead, log in, check your info and make sure your account's ready for whatever online game you’re in the mood for next. 

Frequently Asked Questions

Can I remove an old payment method?

Yes - just make sure your balance is under £50 and there are no withdrawals pending. You also need to have at least one valid method linked to your account. 

My card details changed – do I need to re-add the whole thing?

Not necessarily. If your card number stayed the same and only the expiry date or security code changed, you can just select Update Method.

What if my new payment method doesn't save?

Double-check your details - a small typo can cause a big block. Also, don't forget you need to deposit a minimum of £10 to validate any new card.

Can I withdraw to a method I haven't used to deposit?

We'll always try to send withdrawals back to the deposit method you used most recently, in line with security and anti-fraud checks. If that's not possible, we'll let you know and guide you through the next steps. 

Update your payment details today and enjoy seamless deposits, fast withdrawals, and secure play - all in one place. Join Virgin Games now!