At Virgin Games we care about our customers and regard customer service as a core Virgin value. That is why our Customer Service team is always on.

We are here to help you in any way we can, and are open 24 hours a day, seven days a week. You can contact us via email, phone or live support.

• You can email us at help@virgingames.com - we will respond to all emails individually and strive to do so within the hour.
• You can call us from within the UK on free phone number 0800 915 6060
• You can call us from outside the UK on toll number +44 207 985 9490
• Request a Call back .
• You can get instant live online support from our Customer Service team through our Live Chat gizmo. It works just like most instant messenger software so should feel very familiar.

Feel free to ask the Virgin Games team any question you want. Alternatively, our handy FAQ section might have the answer you are looking for.

Payments & Security

Click Here to contact our Payments Team.

Click Here to contact our Security Team.