Privacy Policy

Here at Virgin Games, we're committed to ensuring that all your personal information that is collected is kept private and protected. We make sure that the Virgin Games website is absolutely secure in the collection and use of your personal information.

You also have complete control over the information stored about you and what types of information, if any, you'd like to receive. Sometimes you may be asked to provide proof of identity before we show you your personal information - that's so we can prevent unauthorised access. We'll keep prying eyes out!

Staying in touch

We'd love to hear from you. You can get in touch by visiting the Contact us section, by clicking here We'll give you contact information for all the Products that make up Virgin Games, including the Virgin casino, Virgin poker and Virgin bingo. Visit the Contact us section if you have a general enquiry, customer service related enquiry or if you just want to say hi.

For enquiries directly relating to the www.virgingames.com website, you can contact us by email or post using the following addresses:

Post:
The Webmaster,
Virgin Games
Landmark House,
Hammersmith Bridge Rd,
London, ENGLAND.
W6 9DA 

Email: support@casino.virgingames.com

If you'd like to alter any of the contact details we hold on you please refer to the Product where you registered and we'll be happy to help.

Getting to know you

We collect personal details, such as your email address, your friend's email address if you are using our refer-a-friend scheme, your Flying Club number if you are taking part in the High Flyer Club when you choose to take part in either the Virgin Games refer-a-friend scheme or the Virgin casino High Flyer Club.

We'll only use your data to complete the task you have given us permission to do. For example if you enter your details into our refer-a-friend system then we will only use the information to facilitate contact between you and your friend.

In the case of refer-a-friend we will only ever contact your friend directly if they chose to sign up with one of the Virgin Games products and opt in to receiving marketing communication. All of the Virgin Games product suite (Casino, Poker, Bingo) give customers the option to either receive or not to receive marketing communications.

Why we're interested

We will only collect information on you to carry out the action you have requested. These action are 1) Refer-a-friend 2) High Flyer points redemption.

We don't collect or keep your personal data unless it is strictly necessary for the above purposes. We don't keep it for longer than is necessary, either.

Your secret's safe with us!

Your personal information will not be transferred to other companies without your consent, except:

• as required by law
• if you're a prize winner (we need to get your prize to you!)
• if you've requested specific information

We may use your personal data in order to analyse our customer base, and statistical information may be shared with third parties and other Virgin Group companies - but we'll keep it anonymous.

We will never rent or sell our customer lists to any other organisation or individual. Customer lists may be used to process customer information and research customer's needs and preferences.

You should be aware that if our website contains links to other websites then these sites may have different privacy and security policies. We don't have any control over them, and take no responsibility. In particular please read and accept the privicy policies for each of the Products before playing them.

A list of third parties and other Virgin Group companies that personal data may be shared with is available on request, just use the above contact details.

Outside the EU

You should be aware that countries outside the European Union may have a lower standard of protection for personal information than that required by the Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the EU (e.g. for the purpose of completing a contract for your benefit) then we'll make every effort to ensure that your personal data is processed in accordance with the Data Protection Act 1998, as implementing the EU Directive on the Protection of Personal Data (95/46/EC), and any other Act or Acts replacing or modifying such Act for the time being in force, through the implementation of an agreement ensuring adequate protection of your personal data.

Safe and sure

Our website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration.

However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the website is used.

We're confident in our security, and it is always a top priority to ensure we do not have any problems.

Cookies

We use "cookies" to store and collect information regarding your usage of the website. These types of cookies aren't the chocolate chip kind, they're small pieces of information stored by the browser on your computer's hard drive. They send information stored on them back to our web server when you access our website. These cookies do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences. This makes it a better experience for you.

Keeping an eye on us!

You can request, at any time, access to the personal information we hold about you. You should write to us at the above address requesting access to your personal information. You are entitled to be told by us, as the data controller, whether we or someone else on your behalf is processing your personal information; what personal information we hold; details of the purposes for the processing; and details of any third party to whom your personal information has been disclosed.

In the future...

This policy may change, and if it does, any changes will be identified on the Virgingames.com website. That way you'll always be fully aware of what information is collected, how it's used and under which circumstances it may be made available.

Talk to us

If you have any queries, comments or complaints regarding this privacy policy, just get in touch!