At Virgin Bingo, it's all about having fun and we want to help you keep it that way!

We want you to enjoy your online gambling experience with Virgin Bingo and advise that you follow these basic guidelines:

• Please try and establish limits for purchasing, wagering and even losses before you start gambling.
• Gambling is not advised if it interferes with your daily responsibilities.
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if your primary aim is to recoup your debt with your winnings.
• If you would like further advice or help with responsible gambling, then please contact Gamcare, or any of the other organizations listed below:

	Gamcare calling from the UK: 0845 600 0133 calling from the ROI: 00 800 33 66 99 66 or through their website: www.gamcare.org.uk
	Gambling Therapy get help through their website: www.gamblingtherapy.org or visit the site for further contact information
	Gamblers Anonymous UK helpline: 020 7384 3040 or visit their website: www.gamblersanonymous.org.uk

We fully support the work of Gamcare and other similar organizations, and believe that gambling should be a fun and positive experience for all our customers. We also recognize that sometimes things can start to get a little out of control. If you feel that you may have a problem with your gambling, then ask yourself the following questions?

• Do you stay away from work to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the bus fare home or the price of a cup of tea?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have others ever criticized or made comments about your gambling?
• Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or interests?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Self-Exclusion:

Whilst most customers are able to enjoy their gambling, Virgin Bingo recognizes that for a very small number of customers, gambling ceases to be fun. For those customers who want to restrict their gambling, Virgin Bingo offers a self-exclusion facility which allows customers to close their account(s) for a minimum period of 6 months.

To use this facility, you must request 'self-exclusion'.

Unless you request 'self-exclusion', any account that is simply 'closed' can be re-opened by the customer at any time.

For further information about our 'self-exclusion' facility, contact our customer support team on: 0800 376 5620 or support@bingo.virgingames.com

Over 18s only:

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Virgin Bingo reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and fund with-held until satisfactory proof of age is provided.

The legal gambling age varies according to country, so we advise you to carry out local research!

In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that a customer is 18 or over. Virgin Bingo would however, ask all customers to help us prevent potential misuse by under 18s – if young people around you have access to a computer with internet access, keep your account details and password safe and confidential at all times.

Parental controls:

There are a number of third party applications parents/guardians can use to monitor or restrict the use of their computers access to the internet

	filtering software protects children from inappropriate web content: www.netnanny.com
	filtering software allowing parents to add their own sites to block: www.CYBERsitter.com